Customer Support

About EBay

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EBay is an American ecommerce company that facilitates interactions between people who want to sell things they have and also interactions between businesses and customers. This means EBay is a market place where people buy and also sell what they have online. There are many people selling on EBay therefore when one looks to have something to buy, they need to be extra careful as there are some people who are to give others bad deals. But with some care and taking some time one can get out with very good deals out of EBay. The variety you get on EBay is unparalleled. You can sell anything from cars, books, electronics, sports equipment and even antiques. On EBay you can sell or buy almost anything online.

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Why shop at EBay?

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There are many reasons one could choose to shop online at EBay. One of the reasons is that just like any other online shopping experience by shopping on EBay you are able to get things at very affordable prices. It is much easier to purchase from EBay than having to visit so many physical stores therefore you save on time. Besides that, with shopping on EBay you have the advantage of comparing prices from so many sellers. You can just bid on the item you want at the price you want and when you win the bid you get the product. This means that you can easily be able to stick to your process. At EBay they have also listed stores which can have their items listed on EBay and then you can pick the items from the stores. The convenience on EBay is what most online shoppers crave for. Finally EBay have very stringent security measures that keep at bay any fraudulent activities from happening.

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Contacting the EBay customer care

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Having about a billion products listed online for sale and over 165 million users registered on EBay it might become necessary at one point in time to contact their customer service helpline. Where a huge number of people are involved there are always those one or two people who will want to take advantage of others or there could be glitches in the system here and there. To contact the ebay customer service number you might be asked to fill in a customer care enquiry form online indicating your problems or your enquiry. After this is done then you send it and you are responded to via Email. This can be done anytime of the day or night and the response is sent back to you as quickly as they can. Sometimes this may not be enough and you could require speaking with a customer care representative in person to have your issues resolved fast. 

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Reasons you may need to call the EBay customer care helpline

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There are several reasons why you may need to contact them quickly and have a fast response. One of those reasons is when you suspect any fraud. Fraudulent activities are not allowed on EBay regardless of how minor they may seem. If you suspect any fraudulent activities then make a call to the customer helpline through the number here. If you have issues accessing your account also you may contact them to get the required help. Remember to take care of your EBay login information well. When you have problems listing an item or you have issues selling an item you have already listed. If you do not receive an already purchased item or you do but it is not in good shape you can also contact the customer care helpline indicated here. If you want to close you account also you may need to get assistance and especially if you have money already deposited in your EBay account or you have some pending transactions.

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How to get the best EBay customer care service

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Before calling the customer care helpline it is important that you have the required details with you. Have the case number that you receive via Email at hand if you have already contacted them through email. This will make it easy for the customer care representative to track the progress made on your case if any. Also have your EBay login information like your username or email as this could be used to identify you. Do not give your password to anyone though. You password is confidential. Make sure that the claims you make and the services you seek are reasonable and can be achieved. Also be aware of the terms and conditions given out by the company about the use of their online platform as this will help you make informed choices.